Motadata ITSM User Guide
Contents:
1. Request Management
2. Problem Management
3. Change Management
4. Release Management
5. Knowledge Management
6. Service Catalog
7. Contract Management
8. Purchase Management
9. Report Management
10. Administration Manual
10.1. Introduction (Administration)
10.2. Admin User Management
10.3. Admin Automation
10.4. IT Infrastructure
10.5. Organization
10.6. Admin Customization
10.6.1. Status
10.6.2. Templates
10.6.3. Response Template
10.6.4. Custom Fields
10.6.5. Category
10.6.6. Custom Rules
10.7. Setting Up Helpdesk
10.8. Patch & Package Deployment
10.9. Asset Management
10.10. System
10.11. Location Scope
11. Asset Management
12. Patch Management
13. Package Management
14. Motadata Dashboard
15. Project Management
16. Task Management
17. User Profile
18. Customer Portal Guide
19. ITSM Use Cases
Motadata ITSM User Guide
Docs
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10.
Administration Manual
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10.6.
Admin Customization
10.6.
Admin Customization
ΒΆ
10.6.1. Status
10.6.1.1. Predefined Status
10.6.1.2. Add Custom Status
10.6.1.3. Manage Custom Status
10.6.2. Templates
10.6.2.1. Add a Template
10.6.2.2. Edit Request Templates
10.6.3. Response Template
10.6.4. Custom Fields
10.6.4.1. Types of Fields
10.6.4.2. Working with Custom Fields
10.6.4.3. Custom Field Behavior
10.6.5. Category
10.6.5.1. Predefined categories
10.6.5.2. Add a Category
10.6.5.3. Edit Category
10.6.6. Custom Rules
10.6.6.1. Request(CR)
10.6.6.2. Problem(CR)
10.6.6.3. Change(CR)
10.6.6.4. Asset(CR)
10.6.6.5. Knowledge(CR)
10.6.6.6. Remote Deployment(CR)
10.6.6.7. Purchase(CR)
10.6.6.8. Project(CR)