OS Deployment Reports and KPIs in ServiceOps
ServiceOps includes built-in dashboard widgets and report types that let you monitor deployment activity, track success rates, and audit completed campaigns without building custom queries from scratch.
Prerequisites
- At least one deployment task has been created and executed.
- You have access to the Reports section and the ServiceOps dashboard.
KPI Widgets
KPI widgets display at the top of the OS Deployment dashboard and give you a live count of deployment activity across all tasks.
| Widget | Description |
|---|---|
| Total OS Deployments | Count of all deployment tasks created in ServiceOps. |
| Manual OS Deployments | Count of deployment tasks using the Manual authentication method. |
| Passcode-Based Deployments | Count of deployment tasks using the Passcode-Based authentication method. |
Add these widgets to your dashboard from Dashboard > Add Widget > OS Deployment.
Dashboard Widgets
Dashboard widgets display deployment trends and breakdowns as charts. Add them to any dashboard to give your team a live view of deployment health.
| Widget | Chart Type | Description |
|---|---|---|
| Deployment Trend | Line chart | Deployment activity over a selected time period. Use this to spot peaks during rollout campaigns. |
| Deployments by Poller | Bar chart | Deployment volume broken down by the managing Poller. Use this to identify which network segments are most active. |
| Deployments by Image Name | Pie chart | Which OS images are used most frequently across all tasks. Use this to identify stale images that are no longer selected. |
| Active Deployments by Name | Bar chart | Currently active tasks and the number of machines provisioned under each. |
Reports
Navigate to Reports > OS Deployment to generate a report. Three report types are available.
Tabular Report
A tabular report produces a row-by-row log of every deployment. Each row represents one machine that completed or attempted deployment.
Use tabular reports for:
- Compliance audits requiring a full list of provisioned endpoints
- Confirming all machines in a campaign received the correct image
- Providing deployment records to security or change management teams
Summary Report
A summary report aggregates deployment data by task, showing counts and success rates per deployment.
Use summary reports for:
- Post-campaign review with department heads
- Comparing success rates across multiple deployment tasks
- Identifying tasks with a high failure rate for follow-up
Query Report
A query report lets you filter deployment data using custom criteria.
Available filters include:
| Filter | Description |
|---|---|
| Image | Filter by the OS image used in the deployment. |
| Poller | Filter by the Poller that managed the deployment. |
| Date range | Limit results to a specific time window. |
| Deployment type | Filter by Manual or Passcode-Based. |
Use query reports for ad-hoc investigations, for example finding all machines deployed with a specific image version before a known-bad build was retired.
Example
After a 60-machine Finance department rollout, the IT admin opens Reports > OS Deployment > Tabular and filters by the Finance Q3 Refresh task. The report shows all 60 machines with a completed status. The admin exports the report as a CSV and attaches it to the change request ticket as evidence of successful provisioning.