AI Governance
AI Governance provides centralized control over AI usage, safety, and vector search across ServiceOps, ensuring transparency and responsible implementation.
The AI Governance settings give administrators control over how AI works within ServiceOps. From managing usage policies to configuring search behavior, these settings help ensure that AI is used in a way that is safe, consistent, and aligned with your organization's needs.
To effectively manage and monitor AI within ServiceOps, Governance is structured around several key areas.
Key Governance Areas:
- Analytics: Gain profound insights into AI usage patterns, and credit consumption. This allows for data-driven optimization of AI resources and cost management.
- General Settings: Manage global AI configurations, define access controls, and implement responsible AI policies, including sensitive data protection and content moderation.
- Vector Store: Configure the behavior of AI-powered vector search, set similarity score thresholds, and define result limits to ensure accurate and highly relevant AI responses.