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Motadata ServiceOps Release Version 7.1

Release Date: May 14, 2020

What’s New?​

New Feature/Improvements​

Contract Management​

  • Contract management helps to maintain a complete record of organizations contracts with third-party vendors. Contract Expiry Notification and Renewal supports can be managed using the entire contract Life cycle

  • Entire history of past renewals and sent communications to the related party can be viewed and managed.

  • Primary and sub-contracts can be managed in the system by establishing parent-child relationships between the contracts.

  • Support of associating contracts with assets and contract soft copy attachments is also added

Agent Based Discovery Support​

  • Agent based discovery helps organizations to discover their assets automatically. Periodic agent scans help to keep records up to date.

  • Agents are installed on the client machines having advantages like: Reduced burden on server, Continuous Monitoring and Depth of Data Retrieval

Managed Software License Support​

  • This support helps organizations to stay in compliance with the requirement of software licenses.

  • Supports tracking and management of all types of software licenses such as OEM, Node Locked, Installation based, User based, etc.

  • Provides complete picture of Purchased Vs Installed count for managed software’s.

  • Supports compliance alerts and notifications for:

  • Non-compliance of software licensing policy (over licensed or under licensed).

  • Software being used post its license validity.

  • Software license usage falling below specified limit.

Asset Relationships Support​

  • Asset Relationships helps in denoting nature of relationship between CIs (Assets). It shows how the CIs are connected and are interdependent with other CIs.

  • This helps in impact analysis for the change deployment and in troubleshooting an incident or a problem. Knowing the relationships is the key to carry out root cause analysis for a problem and rectifying it efficiently and quickly.

Asset Financials Support​

  • This feature helps organizations in calculating the depreciation of the asset value, to derive the financial report of the organization.

  • Different types of depreciation calculation methods are supported to determine the exact book value of the asset at particular time duration.

Remote Desktop Support​

  • Remote desktop allows technicians to fix issues remotely, eliminating the need for physical intervention. Instantaneous remote support helps technicians to save time and make work more productive, which in turn results in greater end user satisfaction.

  • Also, helps in maintaining a record of activities carried out in a particular session via session recording.

Asset Tracking – QR Code Support​

  • Similar to BarCode, Quick Response(QR) code helps in efficient tracking of assets with some added advantages such as good fault tolerance, versatility (multiple data types), fast scanning and possible scanning with mobile.

Asset Assignment Notifications and Approval Workflow Support​

  • Support for sending email notification to end users on asset assignment with required details and support for asking acknowledgement for the same using approval process flow is added.

Task Reports Support​

  • Support of Pre-defined task reports and support of generating custom task reports for in depth analysis of progress on different activities.

Correlation Reports and Dashboards Support​

  • Support for creating reports and dashboards of asset modules by applying qualification and filter criteria on correlated entity fields.

  • Using these advanced qualifications between correlated entities, complex reports such as computer wise prohibited software installation details are possible to generate.

Automation Rules – Requester Parameter Support​

  • Support of additional requester attributes such as location, department, custom fields in automation workflow and approval workflow qualification.

SLA "On Hold" duration Calculations Support​

  • Support on calculating Request "On Hold" duration as per associated SLA and support of the same field in tabular and matrix reports is added.

Email to Ticket Advance Features​

  • Support for consideration of original sender as the Requester for the forwarded emails by Technicians is added. This will be applicable for the new ticket creation only.

  • Support of Email commands is also added. Here, Email command helps technicians to set request fields through an email content.

Do Not Disturb Feature Support​

  • This feature enables technicians to turn on/off their availability to receive new request assignments.

  • Technicians for which Do Not Disturb is enabled, manual request assignment is not allowed. Also request assignment through Auto Assignment or Automation Workflow will be skipped for such Technicians.

  • This feature is configurable, as the technician himself can also change this mode or admin user can only change this mode for individual technicians.

Advance Login Security Rules Support​

  • Advance Login security features such as two phase authentication, login session timeout, login session idle timeout, blocking application access after multiple failed login attempts, concurrent login restrictions from different machines are added to improve security compliance of the product.

Bulk Imports Support for Organization Masters​

  • Support of bulk creation of Technicians, Location and Departments using .csv upload is added, which helps in faster setup of the application.

Feedback capturing support from Support Portal​

  • Now, Requester's can provide feedback for solved requests from support portal also.