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Motadata ServiceOps Release Version 8.4.4

Release Date: May 31, 2024

What’s New?​

New Features​

Request Management​

  • The user can now reopen and close requests from notifications sent via Email, Microsoft Teams, and WhatsApp applications.

  • The following new actions are added to the Workflow:

    • Cross Module Action
    • Add Note
    • Add Solution
    • Add Diagnosis

Asset Management​

  • The Asset Movement details can now be updated automatically using Workflows.

Dashboards​

  • KPIs, Widgets, and Shortcuts can be created based on queries.

Knowledge Management​

  • Users can now create a schedule for reviewing the KB articles to check their performance and data accuracy.

Enhancements​

Request Management​

  • Read More/Read Less and Show Trimmed Content (…) features are added to the Work and Collaboration sections of all the modules.

  • The email-to-ticket functionality has been improved to increase the visibility and clarity of communication email trails.

    • A new field, Select Recipient Type Considered as CC User for Requests, is added to the Email Preference tab. This enables the selection of the type of recipients (To and CC User) to be considered CC users while creating the ticket and adding them to the Cc Emails field of the Other Info section.
    • The email content is visible in the Work tab of the Request Details page on both portals. It is also available while printing the request from Technician Portal.
    • The email sender and recipient details are displayed for all the conversations, such as the reply from the requester.

Asset Management​

  • The user can now view the asset’s creation date by selecting the Created Date column in the Column Selection of Hardware, Software, and Non-IT Assets List page. Also, the column is added to the Asset in Stage popup window.

  • A new Approval Stage field has been added to the Other Info section of the Approval Details page to distinguish the Asset Transfer Approval.

  • The following columns are added to the Hardware Asset List page:

    • Computer Properties – OS Version
    • Computer Properties – OS Manufacturer
    • Computer Properties – Memory Size
    • Computer Properties – Disk Size
    • Computer Properties – CPU Speed
    • Computer Properties – CPU Core Count
    • Computer System – Manufacturer
    • Computer System – Model Name
    • RAM – Total RAM Size
    • Motherboard – Manufacturer
    • Motherboard – Serial Number
    • Motherboard – Version

  • A new Origin column is added to the Software, Non-IT, and Consumable Assets list page selection. The user can also sort the assets based on this field.

  • The user can allow or restrict the discovery of Hyper-V instances.

  • The user can now create USB Configuration for Linux/Ubuntu machines.

Patch Management​

  • The user can monitor the patch database synchronization status by viewing the Patch Audit details.

User Management​

  • The user can create an hourly schedule for LDAP Configuration.

  • The user can view the count of the total blocked or deleted users when importing from the Active Directory.

Task Management​

  • When an Incident, Service Request, Problem, Change, Release, or Project is archived, any related tasks will show as read-only in the Reference column on the My Task list, labeled as Ticket ID – (Archived).

Dashboards and Reports​

  • Support for clone report functionality is added.

Miscellaneous​

  • When the idle session timeout duration is exceeded, the user’s session will automatically close, and the login page will appear.

  • The user can now add a single solution to multiple Request and Problem tickets in one go. Additionally, one can attach files, insert content from the template, and insert knowledge in the solution.

  • The user can add content in rich text format in the Greeting Message field of the Branding page in the Admin and Support Portal (MSP mode) sections.

  • When selecting a technician or requester, the username is displayed with the logon name if the email address is unavailable.

  • The user can view the users’ login sessions via mobile from the Admin > Organization > Security > User Sessions tab.

  • The fields in the Change Form, Release Form, Project Form, Asset Custom Fields, Product Custom Fields, and Vendor Custom Fields forms can be expanded and collapsed as per requirement.

  • The Tenant Admin is excluded from the count of logged-in users for concurrent licenses. For example, if the license permits 10 technicians and all are logged in, the Tenant Admin can still log in without restriction.

  • The expiry duration of the attachment URL can be defined using the Attachment URL Expiry Duration field from the Admin > System Preference, Application Settings. The maximum supported values are 30 days and 12 months.

  • The user can tag the desired technicians in notes, diagnoses, and solutions using the @ annotation.

  • The user can create tasks when editing the Request, Problem, Change, and Release templates.

  • The user can view the configuration audit for the following events:

    • Do not Disturb is enabled or disabled
    • Do not Disturb is scheduled (Enabled, Updated, or Disabled)
    • Delegate Approval is enabled, disabled, or Updated.