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Motadata ServiceOps Release Version 8.6.0

Release Date: March 07, 2025

What’s New?​

New Features​

AI​

Users can now view similar Incident Requests, Problems, Changes, and Knowledge while creating tickets based on the configured settings. This feature helps users view similar tickets before creating duplicates and access relevant details, such as solutions, to resolve issues more effectively. As a result, it reduces duplicate tickets and speeds up resolution times.

To enable this functionality, a new AI module has been introduced in Motadata ServiceOps, comprising the following sub-modules:

  • AI Models: Admins can configure AI models to generate embeddings, enabling the identification of similar tickets based on contextual relevance. Motadata ServiceOps supports OpenAI’s embedding model integration, ensuring accurate and intelligent similarity detection.

  • AI Similarity: The similarity score can be applied when identifying similar tickets. This score will decide and display the list of similar requests, problems, changes, and knowledge while creating a ticket.

Asset and CMDB Management​

Users can now discover and manage ChromeOS Devices like Chromebook laptops. To implement this functionality, the following enhancements are introduced:

  • Added Chromebook Laptop device type in Assets and CIs

  • OAuth Authentication Support

  • Added ChromeOS Scan tab on the Discovery page

Miscellaneous​

  • A new Add Relation action is now available in workflows across the Incident Request, Service Request, Problem, Change, and Release modules and in Request Scenarios.

Enhancements​

Change Management​

  • Users can now create custom print templates for change requests that align with the organizational requirements.

SSO Configuration​

  • Users can now view the configuration audit for add, update, and delete actions related to the SSO Identity Provider mappings.

Asset and CMDB Management​

  • Users can now track QR Code Support field changes through a configuration audit.

  • Users can perform asset discovery for Ubuntu v24.10 OS.

Patch Management​

  • Users can perform patch management for Ubuntu v24.10 OS.

API Integration​

  • Support for the following OOB System Fields is added to the V1 REST APIs:
    • Location
    • Department
    • Technician Group
    • Category

Miscellaneous​

  • Users can upgrade the Motadata ServiceOps application using a single installer file across all supported operating systems.

  • The following new placeholders have been introduced:

    • Resolution Time in the Event Notification
    • Closed Time Duration in the Event Notification, Request Print Template, and Problem Details print view.

  • Users can now use the following triggers and conditions in the Asset Workflow:

    • Triggers:
      • Last Barcode/QR Code Scan By is Changed
      • Last Barcode/QR Code Scan Date is Changed
    • Conditions:
      • Last Barcode / QR Code Scan By
      • Last Barcode / QR Code Scan Date