Skip to main content

Motadata ServiceOps Release Version 8.3.7

Release Date: November 23, 2023

What’s New?​

Enhancements​

Chat​

  • The Technician’s name can now be viewed on the Chat window as per the “Display First Name Only” field from the Admin > Support Channels > Chat If enabled, the Requester can view the Technician’s first name only. If disabled, the full name will appear.

  • The knowledge base article can now be viewed in the chat by clicking its title instead of the ID.

Knowledge Management​

  • Apart from the Technician Portal, the knowledge articles can now be searched based on tags on the Support Portal.