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Motadata ServiceOps Release Version 7.6

Release Date: November 16, 2021

What’s New?​

Linux Patch Management Support​

As part of the Patch Management module, the following Linux OS are now supported:

  • RedHat Workstation Versions 7 and 8

Chatbot Support Added​

ServiceOps supports AI Chatbot. Admin can enable support for Chatbot for the end-user to automate routine tasks and improve team productivity. As per organization needs, Admin can configure various custom workflows to be handled by the Chatbot.

Patch Management Improvement​

  • An agent can be configured to download the patch directly from the internet if the file server is not reachable.

  • Patches can be manually uploaded and pushed to the endpoints.

  • Users can specify the bandwidth limit that the agent can use while downloading the patch from the file server. Similarly, a bandwidth limit can be set for the file server while downloading the patch from the internet.

Request Module Improvement​

  • If more than one technician is viewing the same request simultaneously, details will be shown to the end-user about all current technicians who are viewing. This will help technicians to avoid duplicate work.

  • Operational Level Agreement (OLA) support has been added.

  • The requester can create a service request on behalf of another requester.

Automatic Installation / Up-gradation of Agents​

  • Agents can be installed/upgraded from the admin module within the application itself.

Dark Theme Support for UI​

  • ServiceOps supports Dark themes in addition to the default theme.

Asset Management Improvements​

  • Software licenses can be imported in bulk through CSV.

  • Mobile devices (iOS and Android) discovery support is added.

  • Permission can be managed separately for IT and Non-IT assets.

  • Notification support is added if the asset does not report to the server in a specified time duration.

  • Hardware change notification can be configured at the component level.