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Motadata ServiceOps Release Version 8.3.9

Release Date: December 06, 2023

What’s New?​

Enhancements​

Approval Management​

  • Technician Groups and Technicians can be assigned to the ticket based on Approval stages. This feature applies to Request, Problem, Change, and Release modules.

Change Management​

  • On Create and Edit, the Subject and Description fields can be disabled using the Change Form Rule.

  • Custom statuses of the Change module can be hidden using the Hide Options Action of the Change Form Rule.

Support Portal​

  • A new Mandate comment to Reopen Request field is added to the Support Portal settings. A Requester must add a note when reopening the Request from the Support Portal if enabled. By default, it is disabled.

Miscellaneous​

  • The default plugin server port is now made configurable.