Skip to main content

Motadata ServiceOps Release Version 8.3.2

Release Date: October 02, 2023

What’s New?​

New Features​

  • The system now supports creating and implementing transition models in the Request, Service Catalog, Problem, Change and Release modules. These models automatically change the tickets’ status based on the set conditions.

Enhancements​

Request Management​

  • Support for adding attachments to the Request Import file is provided.

  • The following fields are now supported while importing the Service Request data:

    • Assignee
    • Status
    • Create Date
    • Close Date
    • Technician Group
    • Resolved Date
    • Reopen Count
    • First Response
    • First Response Added By
    • First Response Date
    • Solution
    • Solution Added By
    • Solution Date
    • Diagnose
    • Diagnosis Added By
    • Diagnosis Date
    • Note
    • Note Added By
    • Note Date
    • Reply To Requester
    • Reply To Requester Added By
    • Reply To Requester Date
    • Reply From Requester
    • Reply From Requester Date

Workflow​

  • The Start Date and End Date fields in the Create Announcement action are replaced with the Duration field.

Other Improvements​

  • Support for turning the Mobile Push Notification on or off is added to the Admin > Organization> System Preference > Application Settings page.