Motadata ServiceOps Release Version 7.7

Release Date: February 08, 2022

What’s New?

Support of Colourful Themes is added where the colour of Support and Technician portal can be changed to match the organization’s colour palette.
Colour changes can be applied to primary and secondary colours, text and page background on the application platform.
The option of choosing four pre-defined themes or individual colours for every component is available.
Hex colour codes are also supported. Users can enable this Theme feature from Admin > Branding > Theme.

Option to export dashboard widget as PDF, Excel, CSV, PNG, or JPG. Full- Screen view option for widgets is also added.

Support of Search Keywords for Requester is added.
Also, Requesters can now search with different form fields or keywords for better filter results.

Windows 11 agent is available for discovery, RDP and VNC services.
Linux agent is improved to support the discovery of Zorin OS 15/16. Also, VNC service for Zorin OS is available.
The Barcode number is now available in the Asset Grid View.
Location History and Used By of an asset is now available in Asset Summary Reports.
Used By is now a multi-select parameter since an asset can be assigned to more than one user.

Virtual Agent Integration with applications like Microsoft Teams and Slack is added.
Unanswered Slack Bot responses are saved under Chat and can be used to train the virtual bot further.
Pan controller is added in chat flow builder – to help zoom in/out, pan left/right.

Users now create a workflow to send a reminder email to receive feedback if they miss sharing the same when the incident was resolved.
Support for Change in Location/ Department under Trigger Event of Request / Problem / Change / Release Workflows is added.
Support for IP address in Trigger Event for Asset Workflows is added.
Options From and To under Trigger Event for multi-select parameters are removed.

Support for Product Installation on Ubuntu 20.04.3 is added.
Additional support of Arabic Language includes displaying the UI from right to left.
Category hierarchy is visible in the Other Info section of Request, Problem, Change and Release Management Modules.
Project List has a checkbox to select and archive multiple projects now.
An indication of Execution Completion Time under Data Archival and Purging rules are added.
Brand Logo now supports GIF image format as well.
Approver Details and Approval Stage Details columns are now available to be added in the summary report. Supported modules are- Request / Service Catalog / Problem / Change / Release / Asset and Purchase.
IP Address Restriction feature is added where only an authenticated user can only log in from the specified IP Range once this feature is enabled. All the changes in IP Address Restriction including Failed Login attempts are captured in Configuration Audit. Users can enable the feature from Admin > Organization > Security > IP Address Restriction.
Multiple Outgoing Mail Servers feature is added for configuring multiple outgoing email servers to make the email notifications department specific. Enabling this ensures that emails received from a specific incoming email server are replied from its corresponding outgoing email server only. Alternatively, if the incident is logged manually, the outgoing email server marked as ‘Primary will send the email notification.