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Motadata ServiceOps Release Version 8.3.3

Release Date: October 13, 2023

What’s New?​

New Features​

  • Support for displaying the Audit details in the Request Details page of the Support Portal is added.

  • Support for configuring the Outgoing Email Server Rules is added.

Enhancements​

Request Management​

  • Support for mapping the user fields with the request fields in the Service Catalog Form is added.

Service Level Agreement​

  • The user can now configure the SLA Due by field on the Ticket Details page by enabling the newly introduced Allow User to edit Due by setting. It applies to the Request, Problem, Change, and Release modules.

Support Portal​

  • It is now possible to restrict users from creating Incidents from the Support Portal.

Patch Management​

  • The following columns are added to the Patch Management report:

    • KB Number
    • Result
    • Patch Reference URL
    • Patch Release Date

Other​

  • It is now possible to configure the Show or Hide actions on the Section and Label type fields in the Request/Change Form Rule is added.

  • The approval of the user who is both, the Requester and an Approver, can now be skipped.

  • The field Status is added to the Required Note Rules tab of the Custom Rules page. It applies to the Incident, Service Request, Problem, Change, and Release modules.