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Motadata ServiceOps Release Version 8.3.5

Release Date: October 30, 2023

What’s New?​

Enhancements​

Request Management​

  • Support for replying to old emails is added to the Work tab of Request Details page. The user can reply to the emails using the Reply option in the email content.

  • The Technician Signature is now available (if configured) while forwarding the email from the Work tab of Request Details page.

Chat​

  • Guest users can now use the Facebook Messenger Virtual Agent. Previously, only registered users could use the Virtual Agent.

  • Hyperlink can now be inserted to the Chat Flow Rich Text Editor. Using this you can redirect the user to the required page.

  • Guest users can now chat with the technician for further assistance using the Chat With Technician option on the Support Portal Chat Window.

Purchase Management​

  • The Vendor Name and ID are now available in the Vendor classifier on the Purchase Order Details page.

Support Portal​

  • When a Guest user tries to create an Incident Request from the Support Portal, the message Please Login to Continue will appear in case any of the below parameters are configured:
    • SSO is enabled.
    • Enforce to authenticate with Single Sign-On only is disabled from the SSO Configuration > SSO Preference page.
    • Allow Guest Requester to Report a Request is enabled from the Support Channel > Support Portal Settings page.