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Motadata ServiceOps Release Version 8.4.1

Release Date: February 29, 2024

What’s New?​

New Features​

Event Notifications​

  • Out-of-the-box (OOB) User Leave notification templates are now added to the App Notification tab of Event Notifications to streamline managing technician leave requests. It consists of the following templates:

    • Notify Technician When Leave is Cancelled
    • Notify Technician When Leave is Edited
    • Notify Technician When Leave is Applied

    By default, these templates are enabled. These will get triggered automatically once the technician applies, cancels, or edits the leave.

Enhancements​

Request Management​

  • While creating a ticket, the width of the dependent custom dropdown list field has been increased to display the options properly.

  • The Guest Requesters can now be allowed to create a Service request.

  • The user can now define the access level for a Service Category.

Approval Management​

  • The user can now apply filters on the My Approvals list page. The filters that can be applied are ID, Type, Requested By, Subject, and Created Date.

  • The user can now configure the system to wait for all approvers’ responses before setting the Approval status based on the Approval type.

Event Notifications​

  • The requester can now receive an email or SMS notification when an approver or technician adds a comment in the Approval from the Support Portal.

Asset Management​

  • The user can install and uninstall the Linux and Mac agents (Discovery and RDP) in bulk using the Remote Agent Installer utility.

  • The SNMP devices can now be discovered using the following authentication protocols:

    • SHA224
    • SHA256
    • SHA384
    • SHA512

  • The user can now discover the IBM VIO server.

  • The user can now print the QR codes of the selected assets (Hardware, Software, and Non-IT) in bulk.

  • The user can now view the Last Updated Date and Agent Last Sync Date (Only for Hardware Assets) details using the Column Selection and search filter from the Asset list page.

  • When creating an Asset Movement (Send To Repair, Return From Repair, and Asset Transfer), users can now search for the required assets in the Add Assets popup. The fields will differ based on the Asset Movement type.

Purchase Management​

  • The user can now use special characters in the Purchase Order’s prefix, excluding spaces.

  • The quantity details received will now be available while printing the purchase order (PO). Also, the header Quantity is renamed to Order Quantity.

Dashboard and Reports​

  • The user can now view the history of actions performed on the dashboards.

Task Management​

  • The user can now create custom statuses for tasks.

  • The admin can now allow or restrict users from deleting a task.

  • The user can now filter out the tasks based on the Reference field using the Search filter.

Support Portal​

  • The Requesters can now add comments in the Support Portal’s Approvals tab (only if enabled for the Requester).

API Enhancements​

  • The requester’s audit can now be sent via the Request API.

  • A Feedback URL can now be sent to the user via Request API.

  • The user can now manage (create, update, delete, and view) the Hardware tab Properties of the Hardware Asset via API. Also, the custom properties can be viewed, updated, and deleted.

  • The user can search for the required Request, Change, and Asset using API.

Miscellaneous​

  • The user can now set the auto purging and archiving rules for Problem, Change, Release, Asset, and Project modules.

  • Users can delete the archived Problem, Change, Release, and Project tickets.

  • Users can now filter Workflow, SLA, Approval Workflow, and Event Notifications based on their status - Enable, Disabled, or All.

  • The admin can now make changes in the configuration file to separate the ServiceOps interface and agent ports for communication.

  • The admin can now view the email addresses of all the CC users in the Sender/Recipient column of Admin > Security > Email Audit tab.

  • The position of the Send and Save as Draft buttons has been changed to the bottom right corner of the conversation.

  • Knowledge articles can now be viewed from the Request and Problem details page by clicking the View Knowledge icon next to the ticket’s subject.

  • The user can now download the list of user sessions in PDF and Excel format.

  • Users can include email addresses in the CC field when creating or editing a Problem, Change, or Release ticket.