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Motadata ServiceOps Release Version 8.1.2

Release Date: May 09, 2023

What’s New?​

New Features​

  • Support for exporting the archived assets (Hardware, Software, and Non-IT) is added.

  • Support for Rich Text Area Custom Field is added to the Request and Service Catalog Form. Also, this field will be available in the condition and action fields of all the modules.

  • Support for Search Preference is added to the System Preference page.

  • Support for the following Service Catalog fields is added to the Request Search filter of the Technician Portal:

    • Service Category
    • Service Catalog
    • Service Custom Field

  • Support for the following Highlight Text options is added to the Rich Text Editor:

    • Text Color
    • Text Background

Workflow Improvements​

  • Support for the following trigger events is added to the Request and Service Catalog Workflows:

    • When reply is sent by Requester
    • When reply is sent by Technician